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Terms of Service

Version 2.2 · Effective August 25, 2026

A few terms are still being finalised. They are marked Not settled yet below. Where a decision has not been made we say so, rather than state a number we would not stand behind. If one of them matters to you, email johnsontechstudio@gmail.com and we will tell you where it stands, in writing, before you rely on it.

These Terms of Service (“Terms”) are an agreement between you — the business that buys our service (“you,” “your”) — and Johnson Tech Studio LLC dba gig33 (“Johnson Tech Studio,” “we,” “us,” “our”). They cover everything we build, host, and run for you. If you do not agree to them, do not buy or use the service.

These are the customer terms. They are separate from the Partner Agreement that governs the independent partners who introduce businesses to us.

1. What makes up this agreement, and who agreed to it

2. Who you are dealing with

Johnson Tech Studio LLC dba gig33 is a limited liability company. Our mailing address is Johnson Tech Studio LLC, 4319 Country Brook Dr, Dallas, TX 75287, United States.

We perform the work and we are the seller of record. If an independent partner introduced you to us, that partner is not your service provider and cannot set prices, make promises, or sign anything on our behalf. If a partner told you something that is not in these Terms or shown to you at checkout, it is not binding on us.

The same goes for anyone else who describes the service to you. A demo, a marketing page, a support message, or something an AI assistant says does not add anything to what we owe you unless it appears in these Terms or on your checkout page. If you were told something that is not here, tell us before you buy and we will confirm in writing whether it is true.

3. What we sell

We sell done-for-you services to local businesses. Depending on what you bought, your plan may include:

Your plan is whatever is shown on your checkout page and your invoices. Features described in these Terms apply only if they are part of your plan. Not every plan is offered to every business, and we may add, change, or stop offering plans. We may improve or replace parts of the service as we go; if we have to cut something you are actually paying for, we will tell you and you can cancel. Anything we label as a preview or early access can change or be withdrawn, and comes with no commitments at all.

4. Prices, setup fees, and monthly billing

5. Voice minutes and per-minute overage

Plans that include the AI Voice Receptionist come with a set number of answered voice minutes each month — 300 minutes on Starter plans and 600 minutes on Growth plans. No plan is unlimited. Here is exactly how minutes are counted:

Overage is a pass-through of what the call actually costs us to run. If you want a hard cap on your monthly spend rather than overage, contact us and we will discuss it — we do not currently cut your service off automatically when you exceed your allowance.

One thing to know about your first month. Your minute allowance runs on the calendar month, but your subscription is billed on the anniversary of the day you bought. So if you buy on the 20th, your first calendar month of minutes covers only the rest of that month — the allowance resets on the 1st, not on the 20th. Every month after that is a full allowance. We would rather you knew that than discovered it on an invoice.

6. Cancelling

7. If a payment fails

If a monthly charge fails, Stripe will retry it automatically and email you. If the balance stays unpaid we may suspend or stop your service and take your website offline. We do not promise a grace period, and you should not rely on one. Getting the payment through restores your account.

If you dispute a charge with your bank and the dispute was not a genuine one, you are responsible for the chargeback and collection costs we actually incur, as far as the law allows. Nothing here stops you disputing a charge you really did not authorise.

8. How the work gets done, and what we do not promise

9. Your domain

Custom domain included — Your Managed Website plan includes registration and annual renewal of one available standard domain while your plan remains active. You may also connect an existing domain at no additional charge. Premium, aftermarket, specialty, and additional domains are not included and will never be purchased or charged without your approval. Domain availability is not guaranteed until registration is completed. You remain the registered owner of the domain.

Domain registrations are placed with a registrar and cannot be undone. Check the spelling before you confirm one.

10. Your content, and the permission you give us

11. What you are responsible for

The service is only as good as what goes into it, so a few things are genuinely yours:

12. The AI receptionist and website chat

13. Text and email follow-up

If your plan includes Lead Recovery or Follow-Up Pro, we send follow-up messages to people who contacted your business, in your business’s name.

14. Reviews and your Google listing

This is not switched on yet. It is not part of any plan you can buy today. When we do enable it, and only if you turn it on, it will work like this:

15. Connecting your other accounts

You can let us connect to services you already use — a Google Business Profile, a calendar, a booking or job system, a chat tool. A few rules apply to all of them:

16. Acceptable use

The full rules are in our Acceptable Use, AI & Communications Policy, which is part of this agreement. In short: give us accurate information about your business, and do not use the service to:

If you operate in a regulated field — healthcare, dentistry, law, finance, childcare, or anything with licensing rules — you are responsible for your own regulatory compliance, including what your website claims and what your AI assistant is allowed to tell a caller. Tell us your limits and we will build them in.

We may suspend or end the service if you breach this section.

17. Companies we rely on

We run this service on other companies’ infrastructure — payments, hosting, databases, telephone, AI, and email. They receive the information they need to do their part, and we require them to handle it appropriately. Our Privacy Policy names each one and says what it receives. We are responsible to you for the service; we are not responsible for outages, changes, or decisions made by a provider, or by Google in how it treats your listing.

18. Keeping each other’s information confidential

Each of us will look after the other’s non-public business information — your customer lists, prices and plans; our software, security details, and how the platform works. We will use it only for this agreement, share it only with people who need it and are under the same obligation, and protect it with at least reasonable care. This does not cover information that is already public, that we already knew, or that we worked out independently. If either of us is legally required to hand something over, we will say so first where we are allowed to.

19. Security

We maintain reasonable safeguards for the kind of information this service handles — described in more detail in our Data Processing Addendum and our Privacy Policy. No system is completely secure, and we cannot promise one is. Your side of it is your account, your sign-in email, the people you give access to, and the permissions you grant on connected accounts.

20. Disclaimers

We provide the service with reasonable care and skill. Beyond that, and to the fullest extent the law allows, the service is provided “as is” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure against every attack, or that anything the AI says or writes will be accurate or suitable for a given situation.

21. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, lost customers, lost data, or missed calls or leads — even if we were told they were possible.

Our total liability to you for any and all claims relating to the service is limited to the amount you actually paid us over a set period before the claim arose. Not final — the length of that period is not settled. The draft our lawyer is reviewing proposes the twelve months before the claim, but that figure is meant to line up with insurance we do not yet carry, so it is a proposal and not a term. No number applies until it is decided and stated here, and we will not hold you to a period you were never shown.

Some states do not allow some of these limits. Where that is the case, the limits above apply only as far as that state allows, and nothing here limits liability for fraud or for anything else that cannot lawfully be limited.

22. If a third party makes a claim

Your side. If someone else brings a claim against us because of your content, your products or services, the messages or recordings you told us to make, the data you told us to collect, a right of theirs you infringed, a regulated use we never approved, or your breach of this agreement, you will defend us and cover the resulting costs, as far as the law allows.

Our side. Not final — we intend to defend you against a claim that our own software infringes someone’s U.S. patent, copyright, or trademark, with the usual exceptions for your content, third-party materials, and changes made outside our control. The exact wording is with our lawyer and is not final, so treat this as our stated intention rather than as a term you can rely on today.

Whoever is defending needs prompt notice and reasonable help from the other, controls the defence, and cannot settle in a way that admits fault by the other or puts obligations on them without their written agreement.

23. Suspending or ending the service

We may suspend or limit the service where it is reasonably necessary — to stop a security problem, fraud, unlawful use, a carrier or platform violation, non-payment, abuse, or a serious risk to you, to us, or to someone else. Where it is practical we will tell you first and give you a chance to put it right.

Either of us may end this agreement if the other is in material breach and has not fixed it within 30 days of being told in writing — sooner if it cannot be fixed or if carrying on would be unlawful. We may also stop serving you because we are discontinuing a plan, on reasonable notice to the email address on your account.

24. Things outside anyone’s control

Neither of us is responsible for a delay or failure caused by something genuinely beyond our control — a natural disaster, war, a labour dispute, an internet or phone-carrier outage, government action, a large-scale cloud or platform failure, or a utility failure. This does not excuse paying for service that has already been provided.

25. Disputes and governing law

Please email us first — almost everything gets sorted out that way. If something cannot be sorted out informally, tell us in writing what the problem is and what you want, and give us 30 days to try to resolve it before starting anything formal. That does not stop either of us going to court urgently to stop something happening right now.

Texas law governs these Terms, without regard to its conflict-of-laws rules, except where a law that applies to you cannot be overridden by contract.

Not settled yet — we have not chosen where a dispute would be heard. We are a Texas limited liability company and Texas law governs, but the court and county have not been decided, and we will not assert a venue this document did not state when you bought.

These Terms contain no arbitration clause and no class-action waiver. If you have a dispute with us today, you keep every option the law gives you, including going to court and joining a class action. Not final — an arbitration clause with a class-action waiver and an opt-out window is drafted and is with our lawyer. It is not in force, it is not part of these Terms, and nothing on this page binds you to arbitration. If we ever adopt one we will email you before it takes effect and you will be able to cancel first, as section 27 says.

26. Notices

Formal legal notices to us go to johnsontechstudio@gmail.com and to Johnson Tech Studio LLC, 4319 Country Brook Dr, Dallas, TX 75287, United States. Not settled yet — we do not have a separate legal or privacy mailbox yet. The support address above is a real, monitored inbox and is the correct place to send anything formal until a dedicated one exists and is published here.

Notices to you go to the email address on your account, so keep it current. Everyday service messages may be sent by email or shown in your account.

27. Changes to these Terms

We may update these Terms. When we do, we will change the version and effective date at the top of this page. If a change materially affects your rights or what you pay, we will email you at the address on your account before it takes effect. If you keep using the service after a change takes effect, the updated Terms apply to you. If you do not agree, cancel before the change takes effect. Not settled yet — we have not committed to a specific number of days’ notice before a material change takes effect. The commitment we do make is that you will be emailed before it does, and that you can cancel.

28. Other terms

Questions about these Terms: johnsontechstudio@gmail.com

See also our Privacy Policy, Refund Policy, Acceptable Use Policy, and Data Processing Addendum.